I popped into the NAB in Strath Village shopping centre the other day to enquire about their merchant banking services and 'virtual terminal' facility. As part of some research I was doing, I remembered reading something on the NAB website. Unfortunately, I assumed asking in person might prove more helpful should I have questions. I asked for the information I sought but the two female tellers glanced at each other as if I had just asked them to theorise some impossible mathematical equation and expected an answer in fluent badger! After some umm-ing and ahh-ing, which clearly demonstrated a mutual cerebral void, I offered them a release from their obvious agony. I smiled sympathetically and headed for the door.